FIREFLY 是一个多用户专业帮助桌面系统，提供了几个额外的应用程序，包括公司和合同管理，知识数据库管理。Firefly 也是一个提供了服务的应用程序框架 -FIREFLY is a professional multi-user help desk system to provide a few additional applications, including companies and contract management, knowledge management database