中国电信ＣＲＭ开发文档，详细的描述了CRM的全面开发过程，而且涉及到多种的算法，绝对值得-China Telecom CRM development documentation and detailed descr iption of the CRM a comprehensive development process, but also involves a variety of algorithms, definitely worth a look

B/S模式下的客户关系管理系统设计文档,采用.NET平台开发的-Customer relationship management system design documentation B/S mode, using the. NET platform development