基于itil的it服务管理之路

2003年，CIO们将面临很多挑战。他们必须提高ROI（投资报酬率），提高服

务水准，并加强安全性--而低预算和人力资源不足的情况却依然没有变。

在目前的种种局限下，CIO 们如何能够达到这些目标呢？你可以透过 IT 管理

（IT governance）对IT部门的运做方式进行根本性的改变。这个名词你可能在最

近已经时常耳闻。为什么这个新概念正是你正在寻找，而且能够在不增加费用下

提高流程的方法呢？-it itil service management road in 2003, the CIO will face many challenges. They must improve ROI (return on investment), to improve standards of service, and strengthen security -- while the low-budget and human resources that the situation has still not changed. In the current limitations, the CIO How to achieve these goals? You can IT Management (IT governance) on the operation of IT departments to do a fundamental way of reform change. The term you may recently have often heard. Why this new concept is what you are looking for, but can not increase the cost of raising process under way?