文件名称:CallCenter
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- 上传时间:2013-07-09
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文件大小:4.49mb
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已下载:0次
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介绍说明--下载内容来自于网络,使用问题请自行百度
呼叫中心就是在一个相对集中的场所,由一批服务人员组成的服务机构,通常利用计算机通讯技术,处理来自企业、顾客的电话垂询,尤其具备同时处理大量来话的能力,还具备主叫号码显示,可将来电自动分配给具备相应技能的人员处理,并能记录和储存所有来话信息。一个典型的以客户服务为主的呼叫中心可以兼具呼入与呼出功能,当处理顾客的信息查询、咨询、投诉等业务的同时,可以进行顾客回访、满意度调查等呼出业务-Call center is a place in a relatively concentrated, by a group of service personnel service agencies, often using computer communication technology, processing from business, customers call us, especially with the large number of incoming calls while processing ability, but also have Caller ID show incoming calls can be automatically assigned to personnel with appropriate skills to deal with, and can record and store all incoming information. A typical customer service-oriented call centers can function both inbound and outbound, when dealing with customer inquiries for information, advice, complaints and other businesses, customers can visit, satisfaction surveys and other outbound business
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下载文件列表
CallCenter/
CallCenter/BLL/
CallCenter/BLL/bin/
CallCenter/BLL/bin/Debug/
CallCenter/BLL/bin/Debug/BLL.dll
CallCenter/BLL/bin/Debug/BLL.pdb
CallCenter/BLL/bin/Debug/ChnCharInfo.dll
CallCenter/BLL/bin/Debug/Common.dll
CallCenter/BLL/bin/Debug/Common.pdb
CallCenter/BLL/bin/Debug/DAL.dll
CallCenter/BLL/bin/Debug/DAL.pdb
CallCenter/BLL/bin/Debug/DBUtility.dll
CallCenter/BLL/bin/Debug/DBUtility.pdb
CallCenter/BLL/bin/Debug/Model.dll
CallCenter/BLL/bin/Debug/Model.pdb
CallCenter/BLL/BLL.csproj
CallCenter/BLL/CustomerBLL.cs
CallCenter/BLL/obj/
CallCenter/BLL/obj/Debug/
CallCenter/BLL/obj/Debug/BLL.csproj.FileListAbsolute.txt
CallCenter/BLL/obj/Debug/BLL.dll
CallCenter/BLL/obj/Debug/BLL.pdb
CallCenter/BLL/obj/Debug/DesignTimeResolveAssemblyReferencesInput.cache
CallCenter/BLL/obj/Debug/ResolveAssemblyReference.cache
CallCenter/BLL/Properties/
CallCenter/BLL/Properties/AssemblyInfo.cs
CallCenter/BLL/ScriptsBLL.cs
CallCenter/BLL/SeatBLL.cs
CallCenter/BLL/WordBLL.cs
CallCenter/CallCenter.sln
CallCenter/CallCenter.suo
CallCenter/Client/
CallCenter/Client/App.config
CallCenter/Client/bin/
CallCenter/Client/bin/Debug/
CallCenter/Client/bin/Debug/ChnCharInfo.dll
CallCenter/Client/bin/Debug/Client.exe
CallCenter/Client/bin/Debug/Client.exe.config
CallCenter/Client/bin/Debug/Client.pdb
CallCenter/Client/bin/Debug/Client.vshost.exe
CallCenter/Client/bin/Debug/Client.vshost.exe.config
CallCenter/Client/bin/Debug/Common.dll
CallCenter/Client/bin/Debug/Common.pdb
CallCenter/Client/bin/Debug/FtpClient.pdb
CallCenter/Client/bin/Debug/ICSharpCode.SharpZipLib.dll
CallCenter/Client/bin/Debug/NPOI.DDF.dll
CallCenter/Client/bin/Debug/NPOI.DDF.xml
CallCenter/Client/bin/Debug/NPOI.dll
CallCenter/Client/bin/Debug/NPOI.HPSF.dll
CallCenter/Client/bin/Debug/NPOI.HPSF.xml
CallCenter/Client/bin/Debug/NPOI.HSSF.dll
CallCenter/Client/bin/Debug/NPOI.HSSF.xml
CallCenter/Client/bin/Debug/NPOI.POIFS.dll
CallCenter/Client/bin/Debug/NPOI.POIFS.xml
CallCenter/Client/bin/Debug/NPOI.Util.dll
CallCenter/Client/bin/Debug/NPOI.Util.xml
CallCenter/Client/bin/Debug/NPOI.xml
CallCenter/Client/bin/Debug/test.xls
CallCenter/Client/Client.csproj
CallCenter/Client/FrmUploadFile.cs
CallCenter/Client/FrmUploadFile.Designer.cs
CallCenter/Client/FrmUploadFile.resx
CallCenter/Client/obj/
CallCenter/Client/obj/x86/
CallCenter/Client/obj/x86/Debug/
CallCenter/Client/obj/x86/Debug/CallCenter.Client.FrmUploadFile.resources
CallCenter/Client/obj/x86/Debug/CallCenter.Client.Properties.Resources.resources
CallCenter/Client/obj/x86/Debug/Client.csproj.FileListAbsolute.txt
CallCenter/Client/obj/x86/Debug/Client.csproj.ResolveComReference.cache
CallCenter/Client/obj/x86/Debug/Client.exe
CallCenter/Client/obj/x86/Debug/Client.pdb
CallCenter/Client/obj/x86/Debug/DesignTimeResolveAssemblyReferences.cache
CallCenter/Client/obj/x86/Debug/DesignTimeResolveAssemblyReferencesInput.cache
CallCenter/Client/obj/x86/Debug/GenerateResource.read.1.tlog
CallCenter/Client/obj/x86/Debug/GenerateResource.write.1.tlog
CallCenter/Client/obj/x86/Debug/ResolveAssemblyReference.cache
CallCenter/Client/obj/x86/Debug/TempPE/
CallCenter/Client/obj/x86/Debug/TempPE/Properties.Resources.Designer.cs.dll
CallCenter/Client/obj/x86/Debug/TestPro.csproj.FileListAbsolute.txt
CallCenter/Client/obj/x86/Debug/TestPro.csproj.ResolveComReference.cache
CallCenter/Client/obj/x86/Debug/TestPro.exe
CallCenter/Client/obj/x86/Debug/TestPro.Form1.resources
CallCenter/Client/obj/x86/Debug/TestPro.pdb
CallCenter/Client/obj/x86/Debug/TestPro.Properties.Resources.resources
CallCenter/Client/Program.cs
CallCenter/Client/Properties/
CallCenter/Client/Properties/AssemblyInfo.cs
CallCenter/Client/Properties/Resources.Designer.cs
CallCenter/Client/Properties/Resources.resx
CallCenter/Client/Properties/Settings.Designer.cs
CallCenter/Client/Properties/Settings.settings
CallCenter/Client/Release binary/
CallCenter/Client/Release binary/ICSharpCode.SharpZipLib.dll
CallCenter/Client/Release binary/NPOI.DDF.dll
CallCenter/Client/Release binary/NPOI.DDF.xml
CallCenter/Client/Release binary/NPOI.dll
CallCenter/Client/Release binary/NPOI.HPSF.dll
CallCenter/Client/Release binary/NPOI.HPSF.xml
CallCenter/Client/Release binary/NPOI.HSSF.dll
CallCenter/Client/Release binary/NPOI.HSSF.XML
CallCenter/Client/Release binary/NPOI.POIFS.dll
CallCenter/Client/Release binary/NPOI.POIFS.xml
CallCenter/Client/Release binary/NPOI.Util.dll
CallCenter/Client/Release binary/NPOI.Util.xml
CallCenter/Client/Release binary/NPOI.xml
CallCenter/Common/
CallCenter/Common/bin/
CallCenter/Common/bin/Debug/
CallCenter/Common/bin/Debug/ChnCharInfo.dll
CallCenter/Common/bin/Debug/Common.dll
CallCenter/Common/bin/Debug/Common.pdb
CallCenter/Common/Common.csproj
CallCenter/Common/FtpClient.cs
CallCenter/Common/MD5.cs
CallCenter/Common/obj/
CallCenter/Common/obj/Debug/
CallCenter/Common/obj/Debug/Common.csproj.FileListAbsolute.txt
CallCenter/Common/obj/Debug/Common.dll
CallCenter/Common/obj/Debug/Common.pdb
CallCenter/Common/obj/Debug/DesignTimeResolveAssemblyReferencesInput.cache
CallCenter/Common/PinyinConverter.cs
CallCenter/Common/Properties/
CallCenter/Common/Properties/AssemblyInfo
CallCenter/BLL/
CallCenter/BLL/bin/
CallCenter/BLL/bin/Debug/
CallCenter/BLL/bin/Debug/BLL.dll
CallCenter/BLL/bin/Debug/BLL.pdb
CallCenter/BLL/bin/Debug/ChnCharInfo.dll
CallCenter/BLL/bin/Debug/Common.dll
CallCenter/BLL/bin/Debug/Common.pdb
CallCenter/BLL/bin/Debug/DAL.dll
CallCenter/BLL/bin/Debug/DAL.pdb
CallCenter/BLL/bin/Debug/DBUtility.dll
CallCenter/BLL/bin/Debug/DBUtility.pdb
CallCenter/BLL/bin/Debug/Model.dll
CallCenter/BLL/bin/Debug/Model.pdb
CallCenter/BLL/BLL.csproj
CallCenter/BLL/CustomerBLL.cs
CallCenter/BLL/obj/
CallCenter/BLL/obj/Debug/
CallCenter/BLL/obj/Debug/BLL.csproj.FileListAbsolute.txt
CallCenter/BLL/obj/Debug/BLL.dll
CallCenter/BLL/obj/Debug/BLL.pdb
CallCenter/BLL/obj/Debug/DesignTimeResolveAssemblyReferencesInput.cache
CallCenter/BLL/obj/Debug/ResolveAssemblyReference.cache
CallCenter/BLL/Properties/
CallCenter/BLL/Properties/AssemblyInfo.cs
CallCenter/BLL/ScriptsBLL.cs
CallCenter/BLL/SeatBLL.cs
CallCenter/BLL/WordBLL.cs
CallCenter/CallCenter.sln
CallCenter/CallCenter.suo
CallCenter/Client/
CallCenter/Client/App.config
CallCenter/Client/bin/
CallCenter/Client/bin/Debug/
CallCenter/Client/bin/Debug/ChnCharInfo.dll
CallCenter/Client/bin/Debug/Client.exe
CallCenter/Client/bin/Debug/Client.exe.config
CallCenter/Client/bin/Debug/Client.pdb
CallCenter/Client/bin/Debug/Client.vshost.exe
CallCenter/Client/bin/Debug/Client.vshost.exe.config
CallCenter/Client/bin/Debug/Common.dll
CallCenter/Client/bin/Debug/Common.pdb
CallCenter/Client/bin/Debug/FtpClient.pdb
CallCenter/Client/bin/Debug/ICSharpCode.SharpZipLib.dll
CallCenter/Client/bin/Debug/NPOI.DDF.dll
CallCenter/Client/bin/Debug/NPOI.DDF.xml
CallCenter/Client/bin/Debug/NPOI.dll
CallCenter/Client/bin/Debug/NPOI.HPSF.dll
CallCenter/Client/bin/Debug/NPOI.HPSF.xml
CallCenter/Client/bin/Debug/NPOI.HSSF.dll
CallCenter/Client/bin/Debug/NPOI.HSSF.xml
CallCenter/Client/bin/Debug/NPOI.POIFS.dll
CallCenter/Client/bin/Debug/NPOI.POIFS.xml
CallCenter/Client/bin/Debug/NPOI.Util.dll
CallCenter/Client/bin/Debug/NPOI.Util.xml
CallCenter/Client/bin/Debug/NPOI.xml
CallCenter/Client/bin/Debug/test.xls
CallCenter/Client/Client.csproj
CallCenter/Client/FrmUploadFile.cs
CallCenter/Client/FrmUploadFile.Designer.cs
CallCenter/Client/FrmUploadFile.resx
CallCenter/Client/obj/
CallCenter/Client/obj/x86/
CallCenter/Client/obj/x86/Debug/
CallCenter/Client/obj/x86/Debug/CallCenter.Client.FrmUploadFile.resources
CallCenter/Client/obj/x86/Debug/CallCenter.Client.Properties.Resources.resources
CallCenter/Client/obj/x86/Debug/Client.csproj.FileListAbsolute.txt
CallCenter/Client/obj/x86/Debug/Client.csproj.ResolveComReference.cache
CallCenter/Client/obj/x86/Debug/Client.exe
CallCenter/Client/obj/x86/Debug/Client.pdb
CallCenter/Client/obj/x86/Debug/DesignTimeResolveAssemblyReferences.cache
CallCenter/Client/obj/x86/Debug/DesignTimeResolveAssemblyReferencesInput.cache
CallCenter/Client/obj/x86/Debug/GenerateResource.read.1.tlog
CallCenter/Client/obj/x86/Debug/GenerateResource.write.1.tlog
CallCenter/Client/obj/x86/Debug/ResolveAssemblyReference.cache
CallCenter/Client/obj/x86/Debug/TempPE/
CallCenter/Client/obj/x86/Debug/TempPE/Properties.Resources.Designer.cs.dll
CallCenter/Client/obj/x86/Debug/TestPro.csproj.FileListAbsolute.txt
CallCenter/Client/obj/x86/Debug/TestPro.csproj.ResolveComReference.cache
CallCenter/Client/obj/x86/Debug/TestPro.exe
CallCenter/Client/obj/x86/Debug/TestPro.Form1.resources
CallCenter/Client/obj/x86/Debug/TestPro.pdb
CallCenter/Client/obj/x86/Debug/TestPro.Properties.Resources.resources
CallCenter/Client/Program.cs
CallCenter/Client/Properties/
CallCenter/Client/Properties/AssemblyInfo.cs
CallCenter/Client/Properties/Resources.Designer.cs
CallCenter/Client/Properties/Resources.resx
CallCenter/Client/Properties/Settings.Designer.cs
CallCenter/Client/Properties/Settings.settings
CallCenter/Client/Release binary/
CallCenter/Client/Release binary/ICSharpCode.SharpZipLib.dll
CallCenter/Client/Release binary/NPOI.DDF.dll
CallCenter/Client/Release binary/NPOI.DDF.xml
CallCenter/Client/Release binary/NPOI.dll
CallCenter/Client/Release binary/NPOI.HPSF.dll
CallCenter/Client/Release binary/NPOI.HPSF.xml
CallCenter/Client/Release binary/NPOI.HSSF.dll
CallCenter/Client/Release binary/NPOI.HSSF.XML
CallCenter/Client/Release binary/NPOI.POIFS.dll
CallCenter/Client/Release binary/NPOI.POIFS.xml
CallCenter/Client/Release binary/NPOI.Util.dll
CallCenter/Client/Release binary/NPOI.Util.xml
CallCenter/Client/Release binary/NPOI.xml
CallCenter/Common/
CallCenter/Common/bin/
CallCenter/Common/bin/Debug/
CallCenter/Common/bin/Debug/ChnCharInfo.dll
CallCenter/Common/bin/Debug/Common.dll
CallCenter/Common/bin/Debug/Common.pdb
CallCenter/Common/Common.csproj
CallCenter/Common/FtpClient.cs
CallCenter/Common/MD5.cs
CallCenter/Common/obj/
CallCenter/Common/obj/Debug/
CallCenter/Common/obj/Debug/Common.csproj.FileListAbsolute.txt
CallCenter/Common/obj/Debug/Common.dll
CallCenter/Common/obj/Debug/Common.pdb
CallCenter/Common/obj/Debug/DesignTimeResolveAssemblyReferencesInput.cache
CallCenter/Common/PinyinConverter.cs
CallCenter/Common/Properties/
CallCenter/Common/Properties/AssemblyInfo
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