自定义字段，针对不同行业设置不同的表单，可关联会员数据，支持上传图片。

客服消息通知（订阅号）模板消息通知（服务号）、邮件通知。

客户提交表单后模板消息通知客服，客服点击模板消息进行表单管理：受理结果、受理时间、添加答复。

客服受理表单后模板消息通知客户受理结果（订阅号客服消息通知）。

表单管理：支持手机端、PC端。

表单状态：未确认、受理中、拒绝、完成；支持添加客服自定义答复内容。

每个公众号可发布多个表单，每个表单可设置不同客服。(Customize fields, set different forms for different industries, associate member data, and support uploading pictures.

Customer service message notification (subscribe number) template message notification (service number), mail notification.

The customer submit the form after the form message notification customer service, customer service click the template message for the form management: admissible results, admissibility time, add reply.

Customer service accepts the form after the template message notification customer acceptance results (subscribe number customer service message notice).

Form management: support mobile phone end, PC end.

Form status: unconfirmed, accepted, rejected, completed; support to add customer service custom reply content.

Each public number can publish a number of forms, each form can be set up for different customer service.)