是对QQ进行功能扩展的程序，在登录QQ号码后可以按照预先设定的一些指令自动完成某些任务，例如与好友进行交流，执行一些数据交互任务，实现QQ与网站的交互，常用插件等操作。 可以为企业节省大量客服人员和时间，模拟人工应答，完成可以自己搭建客服系统。(It is a program to expand functions of QQ. After logging in to QQ number, it can automatically accomplish certain tasks according to some preset instructions, such as communicating with friends, performing some data interaction tasks, realizing the interaction between QQ and website, and using common plug-ins. Can save a large number of customer service personnel and time, simulation of artificial response, complete the completion of their own customer service system.)