• 如何将客户的意见反应在过程的改善中,依此排定改善措施的优先顺

序

• 连结因果矩阵与流程图

• 复习建立因果矩阵的步骤

• 在过程改善计划中将因果矩阵与进一步的行动结连

• 练习如果建立因果矩阵-•　How will customers react in the process of improving, so the scheduled improvements to the priority •　link cause and effect matrix and flow chart •　Review the steps to establish a causal matrix •　in the process improvement program will be a causal matrix and further action node •　to practice even if the matrix to establish a causal