涉众（Stakeholder）指受到

系统影响的人或组织。把系统看作是涉

众利益交锋的结果，刷新了以前的“客

户” 、 “用户”等概念，给需求带来了新的

视界。接着第9期的“从涉众利益改善需

求质量” 一文， 这次我们来探讨如何获取

涉众的真正需求，本文将着重以案例的

形式讲解-Stakeholders (Stakeholder) refers to people affected by the system or organization. The system as a result of stakeholder interests clash, breaking the previous " client" , " user"　and so on, to bring a new vision needs. Then No. 9 " From the interests of stakeholders needs to improve the quality of"　article, this time to explore how we get the real needs of stakeholders, this article will focus on explaining the form of case