该系统有利于电讯业更好发展语音增值业务，更好地服务广大客户。

该系统具有以下特点：

1、采用当前最成熟的CTI（计算机与通讯集成）、网络、数据库技术，围绕增值业务、客户服务行业特点，突出方便、实用等功能要求。

2、方案在满足系统功能要求、安全性与稳定性的前提下，软硬件设计追求最大的性价比，尽可能地降低成本；

3、系统构建采用积木式结构，系统化、集成化和模块化的设计方法，有利于维护和扩展。

-the system is conducive to the development of the telecommunications industry better voice value-added services to better serve our customers. The system has the following features : 1, using the most sophisticated CTI (Computer and Communications Integration), networking, database technology, focus on value-added services, customer service industry characteristics and convenient, practical and other functional requirements. 2, the program to meet the functional requirements of systems, security and stability on the premise that the pursuit of the largest hardware and software design for the price, as much as possible to reduce costs; 3, system builders using modular structure, systematic, integrated and modular design, it will help preserve and expand.